Still in the trenches.
Still finding the money.

Doug Weinbrenner

Founder, Conduit RCM  ·  Director of Revenue Cycle, Heritage Valley Health System

I've spent 10+ years in healthcare revenue cycle — as an operator, an analyst, and a consultant — and the problem I keep encountering is the same everywhere: independent physician practices are leaving significant money on the table in denied claims, and most of them don't have the bandwidth to systematically get it back.

By day I lead revenue cycle operations for Heritage Valley Health System, a two-hospital system in western Pennsylvania, where I oversee billing, denial management, payer contracting, charge capture compliance, and RCM analytics for a 42-person team managing $137M in accounts receivable.

Conduit RCM applies that same analytical infrastructure — the same EDI parsing, denial classification, and appeal strategy that I use at the health system level — to independent physician practices where the office manager is also doing the billing.

What I bring that most consultants don't: I'm still active. The payer behavior I advise on is the same payer behavior I'm negotiating with this week. The CARC codes I generate appeals for are the same ones I'm tracking in our denial dashboard today. You're getting current expertise, not archived knowledge.